laim.email — Privacy-First Email Hosting

Our Commitment to Privacy

At laim.email, we believe that privacy is a fundamental right. Our email hosting platform is built with privacy at its core, and we're committed to being transparent about how we handle your data.

Our privacy commitments:

EU Data Residency: All email content and metadata is stored exclusively in the EU (Germany/Finland)
Encryption at Rest: All stored data is encrypted using AES-256
Password Security: Passwords are hashed with Argon2id
No Advertising: Your email data is never used for advertising or profiling
Account Deletion: 30-day grace period before permanent hard delete

Data Collection and Usage

What We Collect

Account information: email address, name, and password (hashed)
Email content: messages, attachments, and metadata stored on our mail servers
Domain configuration: DNS records and domain verification data for custom domains
Usage data: anonymized analytics to improve the service
Billing information: processed securely through Stripe (we do not store card numbers)

Data Processing Locations

All email data is processed and stored in EU data centers (Germany/Finland)
DNS and edge services use Cloudflare (global CDN); email content does not transit through non-EU infrastructure
We comply with GDPR and international data transfer regulations

Data Protection and Security

Security Measures

Encryption at rest using AES-256 for all stored data
TLS 1.3 for all data in transit
Passwords hashed with Argon2id
DKIM, SPF, and DMARC for email authentication and deliverability
Kubernetes network policies for service isolation
Regular security audits and dependency updates

Infrastructure Security

All servers are hosted in EU data centers with physical security controls
Automated backups with EU-only object storage
Multi-factor authentication required for all administrative access

Data Retention and Deletion

Email data is retained as long as your account is active
Account deletion initiates a 30-day grace period, after which all data is permanently deleted
Backups containing deleted account data are purged within 7 days after the grace period
Audit logs are retained for 30 days then permanently deleted

Your Rights

Right to access: Request a copy of your data
Right to rectification: Correct inaccurate data
Right to erasure: Request deletion of your data
Right to restrict processing: Limit how we use your data
Right to data portability: Export your data (IMAP access)
Right to object: Opt-out of certain data processing

Pricing and Refund Policy

Free Plan and Trial Period

laim.email offers a free plan with basic features that requires no payment information
For premium features, we offer a 7-day free trial period
You can cancel at any time during the trial period without any charges

Non-Refundable Policy

All subscription fees are non-refundable once the 7-day free trial period has ended
Refunds are not provided for partial subscription periods
In exceptional circumstances, refunds may be considered on a case-by-case basis at our sole discretion

Subscription Management

You can cancel your subscription at any time through your account settings
Cancellation takes effect at the end of your current billing period

Contact

For privacy-related questions or concerns:

privacy@laim.email

Updates to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes through our application or website.