Privacy Policy

Last updated: February 9, 2026

Our Commitment to Privacy

At laim.email, we believe that privacy is a fundamental right. Our email hosting platform is built with privacy at its core, and we're committed to being transparent about how we handle your data.

Our privacy commitments:

  • EU Data Residency: All email content and metadata is stored exclusively in the EU (Germany/Finland)
  • Encryption at Rest: All stored data is encrypted using AES-256
  • Password Security: Passwords are hashed with Argon2id
  • No Advertising: Your email data is never used for advertising or profiling
  • Account Deletion: 30-day grace period before permanent hard delete

Data Collection and Usage

What We Collect

  • Account information: email address, name, and password (hashed)
  • Email content: messages, attachments, and metadata stored on our mail servers
  • Domain configuration: DNS records and domain verification data for custom domains
  • Usage data: anonymized analytics to improve the service
  • Billing information: processed securely through Stripe (we do not store card numbers)

Data Processing Locations

  • All email data is processed and stored in EU data centers (Germany/Finland)
  • DNS and edge services use Cloudflare (global CDN); email content does not transit through non-EU infrastructure
  • We comply with GDPR and international data transfer regulations

Data Protection and Security

Security Measures

  • Encryption at rest using AES-256 for all stored data
  • TLS 1.3 for all data in transit
  • Passwords hashed with Argon2id
  • DKIM, SPF, and DMARC for email authentication and deliverability
  • Kubernetes network policies for service isolation
  • Regular security audits and dependency updates

Infrastructure Security

  • All servers are hosted in EU data centers with physical security controls
  • Automated backups with EU-only object storage
  • Multi-factor authentication required for all administrative access

Data Retention and Deletion

  • Email data is retained as long as your account is active
  • Account deletion initiates a 30-day grace period, after which all data is permanently deleted
  • Backups containing deleted account data are purged within 7 days after the grace period
  • Audit logs are retained for 30 days then permanently deleted

Your Rights

  • Right to access: Request a copy of your data
  • Right to rectification: Correct inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Export your data (IMAP access)
  • Right to object: Opt-out of certain data processing

Pricing and Refund Policy

Free Plan and Trial Period

  • laim.email offers a free plan with basic features that requires no payment information
  • For premium features, we offer a 7-day free trial period
  • You can cancel at any time during the trial period without any charges

Non-Refundable Policy

  • All subscription fees are non-refundable once the 7-day free trial period has ended
  • Refunds are not provided for partial subscription periods
  • In exceptional circumstances, refunds may be considered on a case-by-case basis at our sole discretion

Subscription Management

  • You can cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period

Contact

For privacy-related questions or concerns:

Updates to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes through our application or website.

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